COVID-19 (Coronavirus)

Travel Alert: Information for travellers

In January 2020, Chinese authorities confirmed the presence of a new type of coronavirus which affects the respiratory system, known as COVID-19 (coronavirus). Currently there is a travel advisory of ‘do not travel’ for mainland China and ‘avoid non-essential travel’ for the city of Daegu and Cheongdo County in South Korea, and for Iran due to the outbreak of novel coronavirus and the associated health risks and travel restrictions. Many countries are frequently updating border restrictions as the COVID-19 (coronavirus) situation develops.

The Australian Government has travel restrictions in place for some foreign travellers, as part of its response to managing the COVID-19 outbreak  It is recommended to read the information regarding this situation available via the following websites:
Australian Government Department of Home Affairs website

Full travel advice is also available on the websites of World Health Organization (WHO) and the Centers for Disease Control and Prevention.

Flexibility to change on new international bookings flying Emirates.
Emirates is introducing flexibility to reschedule any booking made between 05-31 March 2020 with the option to adjust travel dates at zero charges. Emirates Skywards Silver, Gold or Platinum members can take advantage of the added flexibility of retaining membership status with 80% of the tier travel requirements, in addition to 20% more Tier Miles on trips until 30 June.

Travel insurance.
If you have been directly affected by coronavirus, there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Policy Wording and may vary depending on the type of policy you purchased. Please contact your active travel agent if you have any concerns pre- or post-travel. Update: Cover-More have announced the suspension of their Cancel For Any Reason (CFAR) add-on product in Australia and New Zealand in the wake of the rapidly changing and escalating global impact of the coronavirus (COVID-19) outbreak.

Free cancellation at select ski resorts
Take the worry out of booking your next ski holiday with free cancellation to a number of popular ski resorts including PanoramaSilverstarCopper Mountain and Aspen until the 30th June 2020.

If you have any questions regarding your booking please call your Active Travel Expert. AU Toll Free: 1800 042 195